Refund policy
Version: 11 September 2026.
This policy covers purchases paid directly to Bondry and complements our Terms of service. Our voluntary commercial offer is separate from mandatory legal rights. Greater legal protection applies even after activation or download.
1. Our 14-day commercial offer
We refund a core or paid-module license in full if you request it within 14 calendar days of purchase and the license has never been activated on a domain. Deactivating a previously activated license does not make it unactivated. This is a voluntary change-of-mind offer, not a limit on remedies for defective or undelivered products.
An activated license is outside this commercial offer because the software has been put into use. Activation alone does not waive statutory cancellation, conformity guarantees or other nonwaivable remedies. Downloading source files does not by itself waive them either.
2. Extensions, add-ons and separate purchases
An update extension is refundable under our commercial offer within 14 calendar days if no release made available by the extended entitlement has been downloaded. Refunding it reverses the extension, not an independently paid software license.
Branding removal applies to a designated core license and is not a separate unactivated software license. It is outside the unactivated-license offer. Contact us about duplicate, incorrect or undelivered add-on purchases; statutory cancellation and defect rights still apply. Its refund removes the branding entitlement, requiring restoration of the attribution.
Items are assessed separately. We do not require you to surrender unrelated paid licenses to obtain an eligible refund.
3. Statutory cancellation
Where Brazilian consumer law applies, the right to withdraw from an eligible distance purchase within seven days of contracting or receipt, as applicable, is preserved. Activation is not a contractual exception to that right.
Consumers in the EEA or UK generally have 14 days to cancel eligible distance contracts. For digital content, loss of that right requires local legal conditions, including prior express consent to early supply, acknowledgment of the resulting loss of cancellation rights and the required confirmation. General acceptance of terms, download or activation does not by itself prove these conditions. Without a valid exception, we honor the applicable right. Missing mandatory information may extend a statutory period.
Other countries may provide additional rights. These examples do not limit them. A clear cancellation request needs no citation of legislation or particular form; the sample below is optional.
4. Defects, non-delivery and incorrect charges
Contact us if software is undelivered, materially differs from its description or fails in an environment meeting published requirements. Provide a reasonable description and useful redacted diagnostics. We will assess and provide the repair, replacement, price reduction or refund required by law. Some cases allow immediate refunds; repeated repair attempts are not always required.
Our commercial commitment also remains: if the product cannot run on a server meeting its published requirements and we cannot fix it, we refund the license even after activation. Custom-code problems, unmet requirements or changed preferences do not alone establish a defect; we do not assume every problem is caused by you.
Mandatory digital-content remedies in Europe and the UK, and Australian Consumer Law guarantees where applicable, are not limited by our commercial 14-day offer. Report duplicate or unauthorized charges promptly for investigation and any refund due.
5. How to request a refund
Write to billing@bondry.org, use the contact form or a support ticket. Include the order number and purchasing email if available, the item and whether you seek cancellation or report a problem. Statutory change-of-mind cancellation requires no reason. Lack of account access or an order number does not invalidate a request if the purchase is otherwise identifiable.
Optional wording: “I notify you that I cancel my purchase of [product], ordered on [date], order [number], using [email]. Please confirm receipt and the applicable refund.” Add your name and date. Electronic requests need no handwritten signature.
We aim to answer within two business days and normally instruct approved refunds within five business days, subject always to any shorter or otherwise mandatory legal deadline. These targets do not delay a statutory refund. Refunds use the original payment method unless another lawful method is agreed without extra cost. Store credit is not substituted without agreement.
A full refund returns the amount paid to us for the item, including applicable taxes, without restocking or processing fees. Bank posting times and exchange differences can affect when and how it appears; this does not remove any amount we legally owe. We will confirm the decision and explain refusals and how to request review.
6. Effect on your license
A full software-license refund revokes that license and ends permission to use it. Stop using and remove its copies, except legally required records. Your community content remains yours and is not remotely deleted by Bondry. A refund request does not itself cancel unrelated rights, and technical continued operation does not authorize use after valid revocation.
7. Disputes and marketplaces
You may contact your bank, payment provider, consumer authority or court without our permission. A good-faith chargeback or complaint is not a breach. A refund or dispute event can automatically restrict affected entitlements while payment is reviewed. Contact us for human review, error correction or restoration where appropriate. We cooperate with payment providers and avoid duplicate recovery.
Envato and other authorized marketplace purchases follow that channel's refund procedure and purchase terms, together with mandatory law. Our direct-purchase commercial offer does not replace them. We assist with product issues for which we are responsible rather than disclaiming legal obligations because of the payment channel.